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| Topic |
Details |
| Topic 1 |
- Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
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| Topic 2 |
- Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.
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| Topic 3 |
- Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
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| Topic 4 |
- Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
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| Topic 5 |
- Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
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Salesforce Certified AI Specialist Exam Sample Questions (Q24-Q29):
NEW QUESTION # 24
What is an AI Specialist able to do when the "Enrich event logs with conversation data" setting in Einstein Copilot is enabled?
- A. Generate details reports on all Copilot conversations over any time period.
- B. View session data including user Input and copilot responses for sessions over the past 7 days.
- C. View the user click path that led to each copilot action.
Answer: B
Explanation:
When the "Enrich event logs with conversation data" setting is enabled in Einstein Copilot, it allows an AI Specialist or admin to view session data, including both the user input and copilot responses from interactions over the past 7 days. This data is crucial for monitoring how the copilot is being used, analyzing its performance, and improving future interactions based on past inputs.
This setting enriches the event logs with detailed conversational data for better insights into the interaction history, helping AI specialists track AI behavior and user engagement.
Option A, viewing the user click path, focuses on navigation but is not part of the conversation data enrichment functionality.
Option C, generating detailed reports over any time period, is incorrect because this specific feature is limited to data for the past 7 days.
Salesforce AI Specialist Reference:
You can refer to this documentation for further insights: https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_event_logging.htm
NEW QUESTION # 25
Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?
- A. Matched opportunities are limited to the same account.
- B. Matched opportunities have a status of Closed Won from last 12 months.
- C. Matched opportunities were created in the last 12 months.
Answer: B
Explanation:
When Einstein Copilot for Sales matches similar opportunities, one of the primary criteria used is whether the opportunities have a status of Closed Won within the last 12 months. This is a key factor in identifying successful patterns that could help close current deals. By focusing on opportunities that have been recently successful, Einstein Copilot can provide relevant insights and suggestions to sales reps to help them close similar deals faster.
For more information, review Salesforce Einstein Copilot documentation related to opportunity matching and sales success patterns.
NEW QUESTION # 26
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?
- A. Use Model Playground to create a model configuration with the specified parameters.
- B. Revert to using the standard template without modifications.
- C. Manually add the hyperparameters to the new template.
Answer: C
Explanation:
When Universal Containers creates a new Sales Email prompt template using the "Save As" function, missing hyperparameters can result in different outputs. To ensure the new prompt produces comparable results to the standard Sales Email prompt, the AI Specialist should manually add the necessary hyperparameters to the new template.
Hyperparameters like Temperature, Frequency Penalty, and Presence Penalty directly affect how the AI generates responses. Ensuring that these are consistent with the standard template will result in similar outputs.
Option A (Model Playground) is not necessary here, as it focuses on fine-tuning models, not adjusting templates directly.
Option C (Reverting to the standard template) does not solve the issue of customizing the prompt template.
For more information, refer to Prompt Builder documentation on configuring hyperparameters in custom templates.
NEW QUESTION # 27
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not beapplicable for Einstein AI todraft accurate email responses.
Which solution should UC use to ensure Einstein AI can draft responsesfrom a defined data source?
- A. Service Replies
- B. Work Summaries
- C. Service AI Grounding
Answer: C
Explanation:
Service AI Groundingis the solution thatUniversal Containersshould use to ensureEinstein AIdrafts responses based on a well-defined data source. Service AI Grounding allows the AI model to be anchored in specific, relevant data sources, ensuring that any AI-generated responses (e.g., email replies) are accurate, relevant, and drawn from up-to-date information, such asKnowledge articlesorcases.
Given that UC has legacy fields and outdated data, Service AI Grounding ensures that only the valid and applicable data is used by Einstein AI to craft responses. This helps improve the relevance of responses and avoids inaccuracies caused by outdated or irrelevant fields.
Work SummariesandService Repliesare useful features but do not address the need for grounding AI outputs in specific, current data sources likeService AI Groundingdoes.
For more details, you can refer to Salesforce'sService AI Grounding documentationfor managing AI- generated content based on accurate data sources.
NEW QUESTION # 28
Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?
- A. Enable Mobile Generative AI.
- B. Enable Mobile Prompt Responses.
- C. Enable Dynamic Forms on Mobile.
Answer: C
Explanation:
* Context of the Question
* Universal Containers (UC) has generative AI-enabled fields that users can access in the desktop experience.
* The AI Specialist needs these same fields to be visible and usable in the Salesforce Mobile App.
* Why Dynamic Forms on Mobile?
* Dynamic Formsallow you to configure record pages so that fields and sections can appear or be hidden based on certain criteria.
* When you enable "Dynamic Forms for Mobile," any generative AI-enabled fields placed on the dynamic layout become accessible in the Salesforce mobile experience.
* There is no standard Setup option labeled "Enable Mobile Generative AI" or "Enable Mobile Prompt Responses" as a universal toggle; the existing official approach is to ensure dynamic forms (and the relevant fields) are supported on mobile.
* Conclusion
* Ensuring that these AI-driven fields are visible on mobile is accomplished by turning onDynamic Forms on Mobileand adding those fields to the dynamic layout. Therefore,Option Cis correct.
Salesforce AI Specialist References & Documents
* Salesforce Documentation:Dynamic Forms OverviewExplains how to enable Dynamic Forms for both desktop and mobile UIs, allowing newly added fields (including generative AI-enabled ones) to display in the Salesforce Mobile App.
* Salesforce AI Specialist Study GuideReiterates that to expose generative AI fields or components in mobile, you must configure dynamic forms and ensure compatibility on mobile layouts.
NEW QUESTION # 29
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